Cookie Policy
Last updated: November 3, 2025
Introduction
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use a consent manager provided by Silktide to manage cookies. You can always see information about the cookies which we use through our cookie consent banner.
Types of Cookies
We use the following cookies:
Strictly Necessary Cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
Analytical/Performance Cookies
These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
Targeting Cookies
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control and we cannot accept any liability for the third party's compliance with its legal obligations. These cookies are likely to be analytical/performance cookies or targeting cookies.
Cookie Details
You can find more information about the individual cookies we use and the purposes for which we use them through our Cookie Settings (available via the button at the bottom of every page or in your account settings).
The specific cookies used on our website are managed through our Silktide consent manager and may include cookies for:
- Essential Website Functionality: Enabling you to log in, navigate the website, access member-only features
- Security: Protecting your account and preventing fraudulent activity
- Performance and Analytics: Understanding how visitors use our website, which pages are most popular, identifying technical issues
- Preferences: Remembering your settings, language preferences, and cookie consent choices
- Community Features: Supporting the online community forum functionality
- Service Provider Directory: Enabling search, filtering, and location-based features for finding local services
Third-Party Cookies
Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, analytics providers, community platform providers, and service providers we use to deliver our services.
To deactivate the use of third party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies.
Note: If you use Google Analytics, you can opt out of being tracked by Google Analytics across all websites by visiting: http://tools.google.com/dlpage/gaoptout
Managing Your Cookie Preferences
Using Our Cookie Settings
You can view details of cookies and change your cookie preferences any time by clicking on Cookie Settings available at the bottom of our website or in your account preferences.
This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
Using Your Browser Settings
You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers:
- Chrome: https://support.google.com/accounts/answer/32050
- Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
- Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
If you are using any other web browser, please visit your browser's official support documents.
Cookies We Use
The table below provides details of the cookies used on our website:
Essential Cookies
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| silktideCookieBanner_InitialChoice | Records that you have made a cookie preference choice | Persistent (localStorage) | neurobetter / Silktide |
| silktideCookieChoice_necessary | Stores your preference for necessary cookies (always enabled) | Persistent (localStorage) | neurobetter / Silktide |
| silktideCookieChoice_analytics | Stores your preference for analytics cookies | Persistent (localStorage) | neurobetter / Silktide |
| _neurobetter_session | Maintains your logged-in session | Session | neurobetter |
Note: The specific cookies used may change as we develop our platform. The most up-to-date list is always available through the Cookie Settings panel.
What Cookies Do
Cookies can be used for various purposes. Examples of purposes for which cookies may be used include:
- Essential Operations: Enable core website functionality such as logging in, accessing secure areas, and processing forms
- Performance Monitoring: Estimate our audience size and understand how our website is used, which pages are visited most frequently, and identify technical issues
- Personalisation: Store information about your browsing preferences, and allow us to customise our website and provide you with content relevant to your interests
- Search Enhancement: Speed up your searches and remember your search preferences
- Recognition: Recognise you when you return to our website and remember your preferences
- Convenience: Allow you to use our website in a way that makes your browsing experience more convenient, for example, by allowing you to store items in a basket between visits, or remaining logged in across sessions (if you choose this option)
- Community Features: Support community forum functionality such as tracking which posts you've read, your notification preferences, and your community settings
- Location Services: Help provide location-based features such as showing local services near you in the Services Directory
Information Collected by Cookies
Cookies may collect the following types of information:
- Your browser type and version
- Your device type (desktop, mobile, tablet)
- Your operating system
- Pages you visit on our website
- Time spent on pages
- Links you click
- Your IP address (often anonymised)
- Your general location (city/region level)
- Whether you're a new or returning visitor
- Your journey through our website
- Your preferences and settings
This information is used to improve our website and services, understand how members use our platform, and ensure we are meeting the needs of our community.
Cookies and Personal Data
Some cookies may collect information that, combined with other data, could identify you as an individual. Where this is the case, we treat this information as personal data in accordance with our Privacy Policy.
Most cookies collect anonymous or pseudonymous data that cannot identify you personally.
For more information about how we use personal data, please see our Privacy Policy.
Third-Party Cookies and Services
Analytics Services
We use third-party analytics services to help us understand how our website is used. These services may set cookies to collect data about your visit. The data collected is typically anonymised or pseudonymised and is used in aggregate form only.
Community Platform
If we use a third-party platform to power our online community, that platform may set its own cookies to support community features. We require any such providers to comply with UK data protection laws.
Payment Processing
When you make a donation or purchase a sponsored listing, our payment processors (Stripe, Beacon CRM) may set cookies to facilitate secure transactions. These cookies are subject to the privacy policies of these third parties:
- Stripe Privacy Policy: https://stripe.com/gb/privacy
- Beacon CRM Privacy Policy: https://www.beaconcrm.org/privacy-policy
Your Rights and Choices
Right to Withdraw Consent
You have the right to withdraw your consent to non-essential cookies at any time by:
- Clicking "Cookie Settings" and updating your preferences
- Clearing cookies through your browser settings
- Disabling cookies in your browser (though this may affect website functionality)
Right to Object
You have the right to object to the use of cookies for certain purposes, particularly marketing and analytics cookies.
Right to Be Informed
This Cookie Policy fulfills our obligation to inform you about cookies. You can also view detailed information about specific cookies through our Cookie Settings panel.
Cookies and Children
Our services are intended for individuals aged 18 and over. We do not knowingly collect data from children under 18 through cookies or otherwise.
If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as soon as possible.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes to the cookies we use
- Changes in cookie law or regulation
- Changes to our website functionality
- Improvements to clarity and transparency
When we make changes, we will update the "Last updated" date at the top of this policy. For significant changes, we may notify you via email or through a prominent notice on our website.
Please check this page regularly to stay informed about our use of cookies.
More Information About Cookies
If you would like to learn more about cookies in general, you can visit:
- About Cookies: https://www.aboutcookies.org/
- All About Cookies: https://www.allaboutcookies.org/
- ICO Guidance on Cookies: https://ico.org.uk/for-organisations/guide-to-pecr/guidance-on-the-use-of-cookies-and-similar-technologies/
Contact Us
If you have any questions about our use of cookies, please contact us:
- Email: team@neurobetter.org
- Post: neurobetter, Ground Floor, Kings House, 101-135 Kings Road, Brentwood, Essex, CM14 4DR, United Kingdom
- Website: https://neurobetter.org
Legal Basis
Our use of cookies is governed by:
- UK GDPR (General Data Protection Regulation)
- Privacy and Electronic Communications Regulations (PECR) 2003 (as amended)
- Data Protection Act 2018
We ensure our use of cookies complies with all applicable laws and regulations.
For information about how we use your personal data, please see our Privacy Policy.
To manage your cookie preferences, click the "Cookie Settings" button available on every page of our website.