How We Monitor Our Services

We want our website and services to be available whenever you need them. This page explains how we monitor our services, how we respond when something goes wrong, and how you can check the current status yourself.

Our status page

You can check the current status of all neurobetter services at any time:

status.neurobetter.org

Our status page shows real-time information about whether our services are running normally, experiencing issues, or undergoing planned maintenance. It also shows a history of recent incidents and how they were resolved.

What we monitor

We monitor our services continuously to detect issues as early as possible. This includes:

• Website availability — checking that our website is accessible and responding correctly
• Page load performance — tracking how quickly pages load so we can identify slowdowns
• Error rates — monitoring for unexpected errors that might affect your experience
• Security alerts — watching for any unusual activity or potential security concerns
• SSL certificate status — ensuring that the secure connection to our website is always valid

How we respond to incidents

When something goes wrong, we follow a structured approach:

1. Detection. Our monitoring systems alert us to issues, often before users notice them.
2. Assessment. We assess the severity and scope of the issue to determine the appropriate response.
3. Communication. We update our status page so you know what is happening and when we expect it to be resolved.
4. Resolution. We work to fix the issue as quickly as possible, prioritising user safety and data protection.
5. Review. After resolving an incident, we review what happened and what we can do to prevent it in future.

Planned maintenance

When we need to carry out planned maintenance that might affect your access to our services, we aim to:

• schedule maintenance during periods of low usage
• provide advance notice on our status page
• keep any downtime as short as possible