Standards and accountability

Operating responsibly, transparently and with care

neurobetter works in a sensitive space: mental health and wellbeing support for neurodivergent people.

Because of this, we place a strong emphasis on responsibility, safeguarding and accountability — not just in what we offer, but in how we operate.

This page explains the standards, frameworks and regulations that guide our work.

Safeguarding

Safeguarding is a core responsibility of neurobetter.

We have safeguarding policies and procedures in place to:

• protect children, young people and adults at risk
• guide staff, volunteers and contributors
• respond appropriately to concerns or disclosures
• ensure clear escalation and decision-making

Safeguarding considerations shape how we design services, moderate content, and set boundaries around what we can and cannot offer.

Online Safety Act

neurobetter is committed to meeting its responsibilities under the UK Online Safety Act.

This includes taking reasonable and proportionate steps to:

• reduce the risk of harmful content
• protect users, particularly vulnerable people
• provide clear reporting and moderation processes
• design online spaces with safety in mind

Our approach focuses on prevention and proportionality, rather than surveillance or over-restriction. This includes:

• careful content design
• clear community standards
• moderation and escalation processes
• explicit boundaries around crisis support

We regularly review how our services operate to ensure they remain appropriate, safe and compliant.

Information security and quality standards

neurobetter holds internationally recognised certifications that support safe, reliable and well-governed operations.

ISO/IEC 27001 — Information Security Management

ISO/IEC 27001 relates to how organisations protect information.

It covers areas such as:

• data protection and access controls
• risk management and assessment
• incident handling and response
• confidentiality, integrity and availability of information

This certification demonstrates that neurobetter takes information security seriously — particularly important when handling sensitive topics and personal data.

ISO 9001 — Quality Management

ISO 9001 relates to how organisations design, review and improve their processes.

For neurobetter, this supports:

• consistency in how work is delivered
• clear documentation and governance
• learning from feedback and review
• continuous improvement over time

Fundraising standards

neurobetter is committed to ethical, transparent and responsible fundraising.

We are:

• a member of the Chartered Institute of Fundraising (CIoF)
• registered with the Fundraising Regulator
• signed up to the Code of Fundraising Practice

These commitments mean we follow recognised standards relating to:

• honesty and transparency
• respectful communication
• protection of vulnerable people
• avoiding pressure-based or misleading fundraising
• clear complaints and accountability processes

Governance and oversight

neurobetter is a registered charity and is overseen by a Board of Trustees.

Trustees are responsible for:

• strategic direction
• legal and regulatory compliance
• safeguarding and risk oversight
• financial stewardship

Good governance is essential for trust, sustainability and safe delivery — particularly in mental health-related work.

A final note

Policies, standards and regulation can sometimes feel abstract.

For neurobetter, they are practical tools that help ensure support is offered carefully, responsibly and in ways people can trust.

If you have questions about how we operate, we welcome openness and dialogue.

Contact us