Accessibility

neurobetter is committed to making our website accessible to everyone. As a charity that exists to support neurodivergent people, accessibility is not an afterthought — it is central to everything we do.

This statement explains what we have done to make our website accessible, where we know there are limitations, and how you can contact us if you experience any difficulties.

Our approach to accessibility

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These are the internationally recognised standards for web accessibility, and they guide how we design, build and maintain our website.

We also follow the principles set out in the Equality Act 2010, which requires organisations to make reasonable adjustments so that disabled people are not placed at a substantial disadvantage.

What we have done

We have taken the following steps to make our website accessible.

Structure and navigation

• We use semantic HTML with a clear heading hierarchy, so screen readers and other assistive technologies can interpret the content correctly
• All pages follow a consistent layout with predictable navigation
• Breadcrumb navigation is available to help you understand where you are on the site
• Skip-to-content links are available for keyboard users

Content and readability

• We write in plain language, aiming for a reading level of 14 to 16 years old
• We keep sentences short (under 25 words) and paragraphs brief
• We use subheadings, callout boxes and clear visual hierarchy to support scanning and comprehension
• We avoid jargon and explain technical terms when we use them
• We follow trauma-informed writing principles, giving clear content descriptions and avoiding sensationalised language

Visual design

• Our colour palette meets WCAG AA contrast requirements
• We use a clean, calm visual design with generous whitespace to reduce cognitive load
• Text can be resized without loss of content or functionality
• We do not use colour alone to convey information

Interactive elements

• All interactive elements (links, buttons, forms) are accessible by keyboard
• Focus indicators are visible for keyboard navigation
• Callout boxes and collapsible sections are keyboard accessible
• Footnotes use bidirectional links so you can move between the citation and the source

Images and media

• We provide alternative text for images
• Decorative images are marked so screen readers skip them

What we are still working on

We have not yet completed a formal accessibility audit of the full website. We recognise there may be areas where we do not fully meet WCAG 2.2 Level AA, and we are committed to identifying and addressing these.

Areas we are actively reviewing include:

• Ensuring all older content meets our current accessibility standards
• Improving the accessibility of any third-party tools or embedded content we use (for example, age verification services and donation forms)
• Testing with a wider range of assistive technologies and browsers
• Reviewing the accessibility of our local services directory and map features

We are working towards commissioning a formal accessibility audit and will update this statement with the findings.

Assistive technology

We aim to support the following assistive technologies:

• Screen readers (including NVDA, JAWS, VoiceOver and TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Our website is designed to work with current versions of major browsers, including Chrome, Firefox, Safari and Edge.

Reporting accessibility problems

If you find any part of our website difficult to use, we want to hear from you. Your feedback helps us improve.

Please contact us at:

• Email: team@neurobetter.org
• Contact page: neurobetter.org/contact

When reporting an issue, it is helpful (but not required) to include:

• The web address (URL) of the page
• A description of the problem
• What assistive technology you were using (if any)
• What browser and device you were using

We will acknowledge your report within 2 working days and aim to resolve issues or provide a workaround within 14 working days.

Enforcement

If you are not satisfied with our response to an accessibility concern, you can contact the Equality Advisory Support Service (EASS), which provides advice and information on discrimination and human rights issues in England, Scotland and Wales.